Who do we ship with?
We ship with The Courier Guy and PUDO.
How long will my order take?
- In-stock items will be couriered within 2 days.
- Lead times will depend on the stock, complexity and volume of order, but usually ships 5 – 7 working days.
- Outsourced items or items not in stock can take up to 21 workdays to ship
- Delivery via Courier take approximately 3 – 4 working days and we cannot be held responsible for any delays caused by the courier companies.
- For custom items Turnaround time starts once a design is completed and approved by the client.
How does custom design fees work?
- The design fees will depend on the type of design required. Items with only name changes will be charged differently to designing a sign board or a banner.
- Fees range from R25 – R350 per design.
- We will only except client designs if it is submitted in the correct format and quality. Note that CANVA designs is not accepted as a valid design file or format and will be charged with a design fee.
Do we have a shop where a client can visit?
We work remotely and are based between Rustenburg and Swartruggens. Our business is mainly online, however special arrangements can be made if a client wants to view our range of items or products or would like to discuss orders and decor in person.
There are also a few gift shops stocking our items and we will communicate on our social media pages the markets we attend.
Payment Terms:
- Orders & Designs will only proceed on receipt of the proof of payment of a 50% deposit
- Products will only be delivered/couriered on receipt of the proof of payment of the full amount of the invoice
Refunds and Exchanges
- If there is any problem or dissatisfaction with an order or product contact us within 3 working days of receiving your order.
- Custom orders will not be refunded or exchanged unless there is a fabrication flaw or problem.
- Courier costs for exchanges will be for the client’s account.